Bud RV Pty Ltd ACN 600 544 321 trading as Sundowner RV

About this policy
Bud RV Pty Ltd ACN 600 544 321 trading as Sundowner RV (Sundowner) is committed to protecting your privacy and personal information. We collect, store, use, and disclose personal information to support the operation of our business, including providing you with products and services. This policy outlines how we gather personal information, how it is stored, used, and shared, as well as the control you have over your personal information and its use by us.

This policy is available on our websites at sundownerrv.com.au.

Accessing this site indicates your acceptance of our Privacy Policy.

Personal information
For the purposes of this Privacy Policy and applicable data protection and privacy laws:

• “Personal Information” is defined as information and data, whether recorded in a material form or not, relating to an identified or identifiable natural person that is processed by or on behalf of Sundowner, whether or not by automated means; and
• Sundowner is considered the “data controller” in respect of the Personal Information that it collects, uses and manages in connection with this Privacy Policy.

The Privacy Act applies to “personal information” relating to a natural living person. In order for Sundowner to provide you with the products and services you request, we may collect and store personal information about you which includes:

• name, date of birth and age;
• identification information, including signature, and driver’s licence;
• contact details, including personal and business addresses, email addresses and telephone numbers;
• details of a family member you register for an Auction, competition or promotion, including name and age;
• details about your purchases, orders and Auctions from us and your product and services preferences;
• vehicle number plate details;
• employer or business details;
• financial information, including bank and cheque account details and information about your credit history; and
• images from video surveillance and other cameras in our stores (including in car parks, pick up areas and store entrances).

This information allows us to identify you.

Collection
Sundowner gathers personal information about you in various scenarios, including placing an order with us, interacting with us over the phone, visiting our website, attending an auction, or meeting us in person. Additionally, we may obtain personally identifiable information from other sources, such as:

• if you purchase or order any product from us;
• if you visit our showroom or if you contact Sundowner, including to make an inquiry regarding our products and services, to make a complaint, to provide feedback, to seek a refund, or to attend an event;
• if you are a supplier or service provider, in connection with the supply of products and services by your business to Sundowner;
• if you access our website, including by the use of cookies (which are small data files transferred onto devices when a website is accessed), which may track what you view on our website and also other websites that you visit;
• if you access any of our Auctions either via our website or our portal;
• if you subscribe to any of our mailing lists or use any of our online applications;
• if you interact with Sundowner via social networking services; or
• via our security cameras or other cameras installed in our showroom (including in car parks, pick up areas and showroom entrances).

We may also collect personal information about you from:

• publicly available sources, including from Australian Government agencies such as the Australian Securities and Investments Commission, internet search platforms and social media platforms;
• any person authorised to act on your behalf or authorised to provide your personal information to Sundowner; and
• credit reporting bodies and other credit providers.

In most cases, we will inform you of the purpose for collecting your information at the time of collection and explain how we intend to use it unless it is clear to a reasonable person. We only collect personal information that is essential for delivering our products and services to you. Sensitive information will only be collected with your explicit consent. Please note that if you withhold consent for certain uses of your personal information, we might be unable to provide you with the requested products or services.

Use and disclosure
We utilise and share your personal information as part of conducting our business operations, including delivering products and services to you.

Sundowner may use your personal information:

• to charge you for products and services we provide to you and to prepare invoices and sales records for such purchases;
• to provide advice regarding our products and services to you (or arrange for others to do so at our request);
• to deliver our products and services to you;
• to consider feedback and complaints that you may make to us
• to provide refunds and exchanges;
• to promote and advertise our products and services (including by including your feedback in our advertising);
• to undertake product recalls;
• to monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis;
• to determine your product or service preferences;
• in the case of our suppliers or service providers, to manage the provision of products and services to us;
• to assist us to deliver new products;
• to assist us in ensuring security, health and safety and customer protection in our showroom (including car parks, pick up areas and showroom entrances);
• to assist us, our service providers and related companies in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities;
• to recruit our employees or engage contractors;
• for any other purpose disclosed to you at the time the relevant personal information is collected; and
• for purposes directly related to any of the above.

We work with a number of third parties in carrying on our business and may disclose your personal information to:

• third parties to support the delivery of products and services to you (including coordinating repairs and customer recalls), such as product manufacturers and suppliers;
• marketing, advertising and promotions services providers and event organisers in connection with Sundowner’s marketing, advertising and events;
• third parties who provide services to Sundowner in connection with our business operations, monitoring trends in customer preferences or transactions and the operation and maintenance of our website, as well as our online services or online applications;
• third parties that offer administrative and operational support to Sundowner in relation to our business activities, such as financial institutions, security service providers, market research firms, IT service providers, payment processors and collectors, mailing services, and card manufacturers;
• Sundowner professional advisers, where required to enable any such adviser to provide services to Sundowner;
• Law enforcement bodies, government organisations, or other third parties as required or permitted by law (such as to comply with a subpoena, warrant, court order, or other legal processes);
• third parties necessary to assist us in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities; and
• other persons disclosed to you at the time the relevant personal information is collected.

Links to other websites
Our website and Auction portal may include links to third-party websites. Sundowner is not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policy of each linked website to understand how your personal information is collected and utilised by the third party.

Website fiscal information
Unless otherwise stated, all details on this website and our Auction portal should be considered unaudited. Sundowner reserves the right to update, where necessary, unaudited information to reflect changes in the business’ veracity.

Marketing and advertising
Sundowner may use and share the personal information you provide with third parties for advertising purposes (including online behavioural advertising) and direct marketing to support our business activities and promote the services we offer. We may collaborate with third parties to ensure our marketing and advertising aligns with your interests. Direct marketing includes, but is not limited to, Sundowner or third parties contacting you directly to share promotions and information about Sundowner’s products and services. Typically, we will engage in direct marketing only if you have requested or consented to receive such communications. You can opt out of receiving direct marketing messages at any time by clicking the opt-out link or following the instructions provided in the communication, or by emailing contact@sundownerrv.com.au.

Third parties engaged by us to assist with marketing and advertising may utilise cookies (small data files stored on your device when accessing a website) and other technologies to gather details about your preferences when you visit online platforms or websites other than Sundowner’s website. The preferences collected through these means may be shared with us.

Security and storage
Sundowner will take appropriate steps to safeguard the security of your personal information stored with us, whether in paper or electronic form. We have implemented measures designed to reasonably protect personal information under our care from misuse, interference, loss, unauthorised access, alteration, or disclosure. For instance, Sundowner ensures that personal information in paper format is securely stored, and data held electronically by or on behalf of Sundowner is housed on secured servers in controlled environments.

While we strive to protect your personal information, it is important to note that no data transmission over the internet can be guaranteed as completely secure. Consequently, Sundowner cannot guarantee or warrant the security of any personal information you transmit to us via the internet.

Questions and/or Complaints
If you have any questions or complaints about this Policy, Sundowner’s collection of your personal information or the way in which Sundowner deals with your personal information, this should be directed to Mr Ben Bud by emailing to his attention at contact@sundownerrv.com.au.

We will promptly investigate any complaint you make to us and attempt to resolve that complaint. If you are not satisfied with Sundowner’s proposed resolution of your complaint, or if we do not respond to you within 30 days of the date you make the complaint, then you may contact the Office of the Australian Information Commissioner to resolve that complaint:

Office of the Australian Information Commissioner
www.oaic.gov.au
1300 363 992

Contact details
Please contact Mr Ben Bud if you have any questions, complaints or would like further information about this Privacy Policy.

Mr Ben Bud
Phone: 03 8373 4763
contact@sundownerrv.com.au
359 Lower Dandenong Road, Dingley Village, VIC 3172

These terms may change
These terms are subject to change at any time without notice. You should regularly check this Privacy Policy as privacy is an area of law that is rapidly developing. This privacy policy was last updated in May 2025.

Disclaimer
Whilst every care has been taken to ensure all information and technical data is accurate, Sundowner will not be liable to anyone that relies on any matter, fact or representation, nor will it be liable for subsequent damage or loss resulting from the use of any information contained on this site. Product images and illustrations are for illustrative purposes only and some products may differ from those featured.